Question 1

How to Delete your Account

Accepted Answer

You can delete your account at any time by going to the subscription settings of your account.

You can access the subscription settings by clicking on the dropdown menu and clicking on Subscription.

you can find the subscription settings here

You can delete your account by clicking on the DELETE YOUR ACCOUNT button.

Have in mind that you do not have to delete your account if you wish to pause your Cues. You can always pause them, and to learn how to do that, visit this article.

But still, if you wish to proceed with deleting your account click on the DELETE YOUR ACCOUNT button and click on YES.

If you have any issues with Cue be sure to contact us over support@getcue.app and let us know in more detail about the potential problems so we can improve our tool.

Question 2

How to Connect & Disconnect Intercom?

Accepted Answer

In order for Cue to work, it will have to be either connected to Intercom or filled with your own Custom Data. Read this article for additional insight into how you can easily connect and disconnect your Intercom account.

Click on CONNECT WITH INTERCOM located on the app’s homepage.

After you click on the button, you will be redirected to the OAuth during which you will Authorize Cue to get access to your Intercom account.

|| Multiple workspaces If you have multiple workspaces, make sure to pay attention to the account from which you are getting the data. You can switch workspaces by clicking on the dropdown button as in the screenshot below.

After you get redirected to the homepage, you will see a green checkmark that will let you know whether or not you’ve connected Intercom properly.

if all is connected properly this is how it will look like

Now, all that’s left is to ** Customize your Cue and Upgrade your Account.**

|| Disconnecting your Intercom account If you wish to disconnect your Intercom acc

Question 3

How to implement JS snippet on your website?

Accepted Answer

In order for Cue to work, the Javascript snippet you get from us has to be applied to your website. The code will always remain the same regardless of the editing and customization of your Cues.

Here is where you can see the snippet provided.

Click on the copy button and go to your website. In this article, we will cover three methods on how you can apply the snippet.

If you have any additional questions regarding the implementation, be sure to reach out to us at any time!

| How to add JS snippet to Wordpress

In your Wordpress account go to Appearance
Click on Theme Editor
Under theme files locate header.php
Locate the closing head tag ( ) and apply the JS code right above it.
Afterward, just click on Update File so the changes can be saved.

| How to add JS snippet to Shopify

Go to Shopify Admin > Online Store > **Themes ** > **Actions ** > Edit Code ![Cl

Question 4

How to import your Custom Data?

Accepted Answer

We have developed a custom solution that especially favors shops and SaaS-es that are just starting out, as well as websites with low traffic.

To begin, click on ADD YOUR DATA button.

When you’re in the Custom Data segment you will see a predefined user list and how the data should be set up.

As you can see, we require only 4 things from your side.

First Name
Last Name
City
Country

The data provided is just an example of how your user data should be structured.

|| It is recommended to have from 15 - 60 rows of user data on your list to accomplish the natural randomness of impressions.

We highly recommend you to download our example CSV file so you can easily structure your list.

After you’re done with the list, you can upload it by clicking on the **CSV **button, selecting the file, and clicking on OVERRIDE.

Have in mind that this action will erase all of the users currently in the list and override them.

If you wish to add your users individually you can always do so by clicking on Add Row.

Just fill out the fields and click on Submit.

If you wish

Question 5

How to Customize Your Cue

Accepted Answer

After you’re done with connecting your Intercom or your own Custom Data, you may proceed to the customization of the Cue itself.

First of all, you need to type in your domain.

the domain on which you want your Cues to show up

The sliders afterward allow you to customize the duration and the time in between different Cues. You can set the duration of your Cue notification on the first slider.

The second slider allows you to set the time in between different Cues, whether they're regular or Hot and Urgent ones.

slider setup

Second, select the desired info text. You can choose from our predefined options, or you can add your own custom info text.

The third step is the screen position of your Cue. Pay attention to where your chat plugins, support buttons, etc are, as you don’t want them to overlay each other. You can center it, set it to be on the left or the right side on your website.

For example: if your customer support chat button pops up in the right corner, you would probably want to position your Cue on the left-hand side of the screen.

![no, these are not political orientations](https://storage.crisp.chat/users/

Question 6

How to Set Up Hot Cue?

Accepted Answer

After Cue is shown to your visitors several times, then Hot Cue comes into play to score an additional trust level. Hot Cue does this by showing the total amount of people who converted in the last 7 or 30 days.

Combining both Cue and Hot Cue notifications significantly increases your conversion rates, whether you are a SaaS or eCommerce business.

Note: You can only use this feature if you’re subscribed to our Premium plan. Click here to read how you can upgrade your account.

The Hot Cue setup is located right below the regular Cue setup.

You can turn it on or pause it at any time by clicking on this button.

be sure to toggle it on

The number of Calculated Days is predefined to be either 7 or 30.

That means that the number of actions (selected previously during the second step of Cue Customization) your users performed is automatically pulled, either from your own Custom Data or Intercom.

Since the data pulled for the Calculated Days is dynamic, if you’re just getting started (or you really want to rank up those numbers) you can customize the number of users who p

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